We can help investigate applications that crash, refuse to open or behave unexpectedly, and explain practical steps to get you working again.
Email and connectivity
Get assistance with Apple Mail account settings, sending and receiving messages, Wi-Fi issues and common connection problems.
Slow Mac troubleshooting
We can review symptoms, storage and startup behaviour to help identify why your Mac feels slow. Some hardware faults may require an onsite visit.
How a remote session works
Contact us with a description of the problem. If remote access is appropriate, we will explain how to start TeamViewer and ask you to approve the connection. You remain in control of when access is granted.
Remote support pricing
The published remote support rate is £80 per hour, charged in half-hour blocks at £40 per 30 minutes. Ask us about the likely scope before a session.
Frequently asked questions
Can you help outside London? Yes, remote support is available across the UK and internationally where connectivity and scheduling allow. Will I need to share my password? Only share a temporary session password with the technician you have contacted, and never disclose your Apple ID password.