Some hardware, cabling, printer and local-network problems are easier to assess in person. We can discuss the symptoms before deciding whether a visit makes sense.
London and Essex coverage
Our engineers provide onsite assistance in London and Essex by arrangement. Contact us with your area and the problem so we can confirm availability.
Support for homes and businesses
We help individuals and business users with practical Mac troubleshooting, setup questions and maintenance tasks.
Remote help before a visit
Where suitable, remote troubleshooting may solve the problem sooner and avoid an unnecessary visit. We will explain which approach seems most appropriate.
Booking and charges
Tell us the location, Mac model and a short description of the issue. Onsite pricing and travel arrangements should be confirmed with us before booking.
Frequently asked questions
Do you visit everywhere in the UK? Our advertised onsite coverage is London and Essex; remote support is available more widely. Can you guarantee a repair? We assess each problem and explain the next steps; some faults require specialist parts or repair services.